FREQUENTLY ASKED QUESTIONS

 
Product
Where are your products made?

All of our products are hand made in the United States.

What kind of materials are your products made from?

We use a variety of acrylics, Medium-density fibreboard (MDF) and sustainably harvested woods.

Are your products safe for kids?

While our products are not dangerous, they are meant to be decorative items, not toys, and should be handled with care, by adults only.

Do your products come assembled?

Yes, all of our products come assembled.

Does your logo appear on your products?

Yes, a small logo along with our web address does appear on either the bottom or back of our products.

 
Cubemento
What exactly is CUBEMENTO™?

CUBEMENTO™ is the name of our patent pending line of cubes. The name CUBEMENTO™ is derived from two words: “cube” and “memento”. Our cubes not only serve as nice decorative pieces for your home or nursery, but are also meant to be keepsakes or mementos to be cherished for years to come.

What are your photo submission requirements?

Please upload your photo(s) in JPEG or PNG format at the highest resolution (not to exceed 20MB per photo) that your camera or smartphone allows.

Why are some text elements engraved and others printed?

The type of wood dictates whether we engrave vs. print the smaller text elements. If you select any of our maple cubes, the smaller text elements will always be engraved while the smaller text elements on any of our rift white oak cubes will always be printed. The reason we print instead of engrave on the rift white oak cubes is simply due to the fact that the wood grain does not allow for a legible enough engraving.

Do the woods you use come from sustainably harvested forests?

Yes, we don’t cut any corners here. All of our woods come from sustainably harvested forests within the United States.

What types of wood are your cubes made from?

Our cubes are made from either maple or rift sawn white oak hardwoods, depending on which cube you select.

Why is there a limit of 8 characters for the first name?

Part of the beauty in products like this is the negative space, the elements that are cut away from the wood. To maintain a reasonable cutout size and legible characters, we have limited the first name to 8 characters in length. If you have any questions regarding this, please contact us at orders@dimensionaldecor.com.

Can the cubes be disassembled?

No, our cubes cannot be taken apart. All of our cubes comes permanently assembled so any attempt to disassemble your cube may cause damage. We will not be responsible for damage caused by any attempts made to disassemble your cube.

Do you plan to offer additional designs and motifs?

Yes, not only are we looking into developing additional designs and motifs we are also looking into developing cubes for additional categories such as anniversary and save the date. If you are interested in hearing about these new and exciting products as they become available be sure to sign up for our newsletter to stay informed.

Are the cubes solid blocks of wood or hollow on the inside?

All of our cubes are made up of six interlocking panels and are therefore hollow on the inside.

How big are the cubes?

All of our cubes measure 5.75” x 5.75” square.

How do I care for my CUBEMENTO™ cube?

Avoid moisture. Clean with a soft dry cloth if needed.

Do you apply any surface finishes to your woods?

Yes, we apply a clear lacquer finish to the surface of all our natural hardwoods. This lacquer finish helps to protect the wood surface from dust and other impurities.

Who are your cubes for?

While our CUBEMENTO™ Birth Cubes are the perfect finishing touch to any baby nursery, they also make great gifts for new parents and grandparents

 
Orders
How do I place an order?

You can place an order directly on this site. Just follow the prompts.

What is the status of my order?

All of our products are made-to-order and typically ship within 3 weeks of placing your order. Once your order has shipped you will receive a tracking number.

Can I make changes to my order once it is placed?

If your order hasn’t been released for production, we should be able to make any necessary changes. Please contact us immediately and we will do our best to accommodate your request.

Do you accept Apple Pay?

Yes, as long as you are using the Safari web browser on your Mac and iOS devices.

What payment methods do you accept?

We currently accept Visa, MasterCard, American Express, JCB, Discover, Diners Club and Apple Pay.

When will I be charged?

You are charged as soon as your order is placed.

How will the charge appear on my statement?

The charge on your statement will read Dimensional Décor.

Do you offer quantity discounts?

If you are interested in purchasing 4 or more of any item, please contact us at orders@dimensionaldecor.com and we would be happy to discuss your options.

Do you offer gift cards?

Sorry, but we currently do not offer gift cards.

 
Shipping & Returns
What shipping options are available?

We offer three shipping options to anywhere within the 48 contiguous United States. To view our shipping options please click here.

Do you ship to APO Boxes?

Sorry, but we currently do not ship to APO/FPO or PO Boxes.

Can orders be shipped to foreign countries?

Sorry, but we are currently unable to ship outside the United States. If you have any questions, please contact us at orders@dimensionaldecor.com.

When will I receive my order?

All of our products are made-to-order and typically ship within 3 weeks of placing your order. There are three options for delivery within the 48 contiguous United States: Standard, Priority and Expedited. For Hawaii and Alaska customers, please select Expedited only. For additional information regarding our shipping options please visit our shipping and returns page, found here.

Do you charge sales tax?

Yes, sales tax will be collected on all orders shipped within the state of Illinois. Orders shipped outside the state of Illinois are exempt from sales tax.

Do you supply tracking numbers?

Yes, you will be provided with a tracking number once your order ships.

What is your return/exchange policy?

To view our return/exchange policy click here.

 
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